Terms & Conditions
Please take the time to read our Terms and Conditions.
All prices are in Canadian dollars and do not include taxes. Applicable taxes will be added to the list, when completing your purchase.
We do as quickly as possible and in general we are able to prepare your orders within 48 hours (working days). If for some reason, this period was extended, we will attempt to notify you by email as quickly as possible. Orders are processed, packaged and shipped only after payment is received. Orders are shipped via Canada Post “Expedited Parcel”; the tracking number will be sent to you via email.
*Please take care to thoroughly check your details. If, due to an error on your part, an order did not make it to the destination, it will be neither refunded nor replaced.
Cancellations, Returns and Refunds
If you wish to cancel your order and it is already being delivered, we can not offer you a refund. Due to the hygienic nature of our products, we accept no returns. If we feel that we made a mistake, we will contact you for more information on returns, exchanges & refund and we will provide you the proper form. Since our customers satisfaction is a priority, we ask you to contact us if there is a problem with your order, within 2 days of receipt. Please mention your order number and a brief description of the problem (errors or missing items in your order).
We live in a world where allergens are becoming more numerous and we are not able to guarantee that our products will be appropriate for your skin type. We recommend that you do an allergy test on the inside of the forearm and wait 24 to 48 hours before use. If a skin reaction occurs, it is better that it is located. Avoid contact with eyes. For external use only. If irritation, redness or itching occur, discontinue use. * All our products may have come in contact with allergens. Please, if you have severe allergies, contact us before using our products.